FAQs

Below are answers to the questions we get asked most about using Spencer. Please contact us if your question isn’t covered here.

  • What is a Pupil Profile?

    To start using Spencer a teacher or SENCO sets up a bespoke profile for an individual pupil, a Pupil Profile

    To do this the teacher completes an online questionnaire, which assesses a full range of areas to provide a comprehensive insight into the pupil’s mental health and developmental difficulties, taking into consideration everything from language, anxiety, social problems and much more.

    Spencer automatically generates a report which is very visual and uses simple pie charts to highlight areas of concern, this is the formulation of the pupil’s needs. The report’s assessment breaks down into themes that describe the pupil including; attachment, anxiety, working memory problems, inattention and overactivity, social and communication difficulties and sensory issues, to illustrate just a few.

    Spencer then offers a definition of the problem area identified and gives teachers practical recommendations for how they can bring about change in a way that is manageable and appropriate in your school. The guidance is based on practical evidence-based strategies and approaches that can be used effectively in school. 

  • Do I need specialist training to use and interpret Spencer?

    No. Using Spencer does not require the user to have specialist mental health or neurodevelopmental training. 

    From challenging behaviour to anxiety and self-harm, from social and communication difficulties to insecure attachment, the programme allows teachers to make a school-based intervention for the pupil that is good quality, thorough and appropriate to the level of commitment expected of a school in managing mental health and developmental problems. 

    To generate these themes and recommended strategies Spencer needs information on individual pupils gathered using a simple to complete but thorough questionnaire, this is the Pupil Profile.

  • How many times can I update each Pupil Profile?

    There’s no limit to how many times you can update each Pupil Profile.

  • What does the free one-month trial enable me to do?

    The free one-month trial enables you to create three pupil profiles and assess the outputs which Spencer provides.

    The outputs include all the visual breakdowns in pie chart form and the recommendations and notes on how to manage the pupil you have profiled

  • How do I get started?

    It’s really very easy. Either sign up for a one-month free trial or choose one of the two subscription levels.

    Once you’ve selected your preferred plan, we will send an invoice to your user account email address. We will then set your account live and give you full access to Spencer

  • What happens at the end of my free month trial?

    At the end of the month’s trial, if you have found Spencer useful, you can register for one of the two subscription levels.

    If you sign up to a 12-month subscription, then the data you have entered will remain on your login and you will have the ability to profile more pupils as you require. We recommend that you profile a pupil two or three times per year to monitor changes and developmental progress.

  • How do I change plans?

    If you would like to change your subscription level it’s easy; just email your request to: info@spencer.eduction and tell us how you would like to change your subscription and we will raise an invoice for the difference.

    As soon as you we receive your request we will change your level so that you can profile more pupils.

  • How do I pay for Spencer?

    There are two payment levels for Spencer. To pay for Spencer select the subscription option you require for your school based on the number of children / young adults you feel you will profile.

    We will then email you an invoice which you can either pay direct via online banking or by sending us a cheque.

  • How confidential is the data?

    When setting up a Pupil Profile the system will not ask you for the full names of pupils and we recommend that you only use initials, or customised pupil IDs as best practice.

    The data held on the site is very safe and secure. Spencer is hosted using the latest Microsoft Azure cloud platform, which has more certification than any other cloud provider. Microsoft Azure has been given “OFFICIAL” accreditation and G-Cloud approval by the UK Government.

    As when handling all log in and password information, we recommend that users keep these private. Users are responsible for the security and proper use of all passwords relating to the service and must take all necessary steps to ensure that all passwords are kept confidential, secure, used properly and not disclosed to other people.